Ethical Leadership Association With Workplace Conflict Telecom Sector Of Khyber Pakhtunkhwa

Abstract

Drawing on social learning theory (SLT), this paper examined the role of ethical
leadership in conflict situations. Specifically, ethical leadership was predicted to build
employees’ resolution efficacy and subsequently increase employees’ ability to deal with
conflict situations in the workplace (i.e., relationship, task, and process conflict). This
research was conducted on employees of telecom sector, as telecom sector is very volatile
and all telecom prefer to use most effective strategies in better dealing, satisfying and
committing employees. This research will really help the top level management in
knowing the efficacy of its retention strategies worth. The data was collected through
questionnaires used by other researchers for their studies before. The scale used has been
mentioned in the construct of this study. This research used workplace place conflicts as
dependent variable and the ethical leadership as independent variable. Reliability analysis
conducted for the purpose of the reliability of the data. Thus the research achieved both
of the hypotheses that the employee resolution efficacy have positively significant
relation with work place conflicts. A multi-source study in emerging market like Pakistan
support for this study model. These findings expand and unite existing theory on conflict
and ethical leadership.